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A lot of things make us different from a bank. We think the most important is our customer service. Our job is not just to process your requests, but to make you happy.

We do our best to answer your calls and emails as quickly as possible, to give you the information you need, and to make the process easy, convenient and, dare I say, delightful.

See our FAQs for the gritty details, our Refund Policy if you’re not happy, and Our Legal Fine Print to understand the nature of our relationship. And then, talk with us. We’re here for you.

 

FAQ

A LONG list of questions. Some are silly. Some challenge us. All have answers.

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Refund Policy

Easy. If you’re not happy, you get your $$ back.

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Our Legal Fine Print

We know it's sleep-inducing. But it is important.

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Talk With Virgin

We’re good at both. Talking and listening. 

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